Customer focus groups with Fleet Operators have taught Heil Trailer International the importance of developing transportation solutions to address the total ownership costs associated with operating a trailer.  While low initial acquisition costs are important to some customers, Heil’s ability to design and service trailers that address deferring or eliminating costs associated with unscheduled / scheduled maintenance, reducing operational costs, improving driver satisfaction, increasing the utilization of the trailer, and making the trailer resell process carefree,  are found to be more important to operators than a low purchase price.  Most operators define product value as a trailer that addresses these concerns throughout the entire ownership cycle.  Because Heil listens to it customers, we design a quality customized product and back the product up with superior after the sale service.

Heil Trailer International’s "best in class" after-the-sale service network is the most extensive in the nation.  Our trailers have the lowest maintenance costs per mile, and we offer the most comprehensive warranty available to the industry. If your trailer should require unexpected repair, Heil Trailer International currently has the most extensive service and repair network in the industry.   With hundreds of dealerships and service shops certified to Heil quality standards, the ability to address warranty or repair work is only miles away.  This service network ensures that our end customers have local representation and customer support no matter where the trailer is operating.

Due to the fact that product issues can occur after normal business hours, Heil has a Technical Service Department available to answer any warranty or technical related question 24 hours a day, 7 days a week. The entire sales and customer service team, which includes over 40 independent distributors, are committed to giving each customer a superior product backed by unparalleled service.